Privacy Notice Summary

Effective Date: January 10, 2018

Scope

The GoodLooking Privacy Notice applies only to www.goodlooking.com. Below are some of the highlights of our website privacy practices.

Personal Information

  • We may collect your contact information, unique identifiers and preference information when you visit our website.

  • We may combine the personal information we collect from you when you visit our website with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

  • We may also collect information relating to your use of our website through the use of various tracking technologies, including cookies.

Uses

  • We use personal information about you that we collect when you visit our website for various purposes, such as to improve our products and services, communicate with website users, market products and services and to conduct surveys.

  • We may contact you for customer satisfaction surveys, market research or information in connection with certain transactions.

Sharing

  • We share personal information about you with our service providers to the extent necessary to enable their performance.

  • We share personal information about you with other third parties when it is legally permissible or required.

  • We will not sell personal information about you that we collect when you visit our website to third parties.

Your Choices

  • You may contact us to correct, update, amend or request deletion of personal information about you at info@goodlooking.com.

  • To opt-out of receiving our newsletter or marketing emails, follow the unsubscribe instructions included in these emails.

  • You may also turn off cookies in your browser.

To find out more about our privacy practices, please see the full Privacy Notice below.


Privacy NOTICE

Effective Date: January 10, 2018

At GoodLooking (“GoodLooking”, “we”, or “us”), we value the trust that our customers, patients, business partners, and employees place in us to appropriately use and protect information shared with us. This Privacy Notice describes how GoodLooking collects and uses personal information about you when you visit our website as well as your choices about how personal information will be used. By using this website, you accept the privacy practices contained in this Privacy Notice. We encourage you to read this Privacy Notice in full to understand our privacy practices before using this website or submitting any personal information.

Scope

The Privacy Policy applies only to www.goodlooking.com. GoodLooking affiliates and subsidiaries may have their own subdomains and websites that may not be subject to this Privacy Notice. GoodLooking business partners, ad networks, and other third parties have their own websites and privacy practices. We encourage you to read the privacy notices of all websites you visit to understand their privacy practices and your options.

Personal Information We Collect

When you visit our website, we collect the following personal information about you:

  • Contact information, such as your name, home or other physical address, email, telephone number, fax number, organization name, and/or job title when you submit a contact form.

  • Unique identifiers and preference information such as your username, password, marketing preferences, internet protocol (IP) address, browser type, operating system, computer or mobile device, your navigation and clickstream behavior from actions that you take on our website.

  • Information about you from affiliates, subsidiaries, business partners, ad networks, and other third parties and combine it with information we already have about you.

  • Information about you that you share or make visible on the Internet. We may combine such information with information we already have about you.

Tracking Technologies We Use

We use various technologies to collect personal information about visitors to our website. These technologies include the following:

Web logging

  • As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data.

Cookies and other tracking technologies

  • We and our subsidiaries, business partners, marketing partners, affiliates, or other service providers use technologies such as: cookies, beacons, tags and scripts. These technologies are used in analyzing trends, remembering users’ settings, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by companies such as Google Analytics on an individual as well as aggregated basis. To learn more about Google Analytics’ privacy practices and opt-out, click here. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. For more information on how we use cookies and other tracking technologies on our website, see our Cookie Notice (below).

  • We also use local storage such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use local storage such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing local storage.

Advertising

  • We partner with third parties, including Google, to manage our advertising on other external websites. Our third party partners may use cookies and other technologies to gather information about your activities on this website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads. To opt out of Google’s use of cookies to serve you ads based on your visit to this website, click here.

How We Respond to “Do Not Track” Signals

Some web browsers have a “Do Not Track” feature. This feature allows you to tell websites you visit that you do not want to have your online activity tracked over time and across websites. These features are not yet uniform across browsers. Our website does not respond to web browser “Do No Track” signals.

How We Use the Personal Information Collected

We may use the information collected for the following purposes:

  • Improve the content on our website

  • Provide personalized website content based on your preferences

  • Communicate with you and respond to your inquiries, requests and applications and/or send important notices

  • Market products and services

  • Conduct surveys and research

  • If you participate in surveys, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. We may use a third party service provider to conduct these surveys or contests. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

  • Further develop our products and services to improve our business

How We Share Personal Information Collected

We will share personal information about visitors to our website with third parties only in the ways that are described in this Privacy Notice. GoodLooking does not sell such personal information to third parties.

  • We may provide your personal information to third parties that provide services to help us with our business activities such as marketing communications and web analytics. These companies are authorized to use personal information about you only as necessary to provide these services to us.

  • Some of our pages use framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you are providing personal information to these third parties and not directly to GoodLooking.

  • Our website offers a publicly accessible blog. You should be aware that any personal information you provide in these areas may be read, collected and used by others who access them. To request removal of personal information from our blog or community forum, contact us at info@goodlooking.com.

We may also disclose personal information about visitors to our website:

  • As required by law, such as to comply with a subpoena or similar legal process.

  • When we believe in good faith that disclosure is necessary to protect our rights or property, protect your health and safety or the health and safety of others, investigate fraud or respond to a government request.

  • If GoodLooking is involved in a merger, acquisition or sale of all or a portion of its assets.

  • To any other third party with your prior consent to do so.

Your Choice

Where appropriate or legally required, we will describe how personal information about you that we collect on our website will be used and will provide choices about whether or not to allow us to engage in that use. To exercise your choice, you can contact us to correct, update, amend or request deletion of your personal information through your account representative or through the Privacy Office at info@goodlooking.com or the address listed below.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or contacting us using the contact information listed below in this Privacy Notice.

Access to Personal Information

Some GoodLooking products and services allow you to directly view, edit or delete information about you online. If this option is not available, you can update information about you by contacting your account representative or our Privacy Office at info@goodlooking.com or the address listed below. We will respond to your request within a reasonable timeframe.

We will retain your personal information for as long as your account is active or as reasonably useful for commercial purposes. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Health Insurance Portability and Accountability Act (“HIPAA”)

As a key provider of services and technology to the health care industry, GoodLooking has implemented programs to address the privacy and security HIPAA requirements. Under HIPAA, each covered entity (health care provider, health plan or health care clearinghouse) is required to provide or make available to you a Notice of Privacy Practices (NoPP), depending on your interaction with the covered entity. To the extent a GoodLooking affiliate and subsidiary is a covered entity, a NoPP will be provided to you or made available to you. The NoPP is not related to the practices described in this Privacy Notice.

Children’s Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect information from children under the age of 13.

How We Protect Your Information

We use reasonable and appropriate physical, technical and administrative industry safeguards to protect information from unauthorized access, use, loss, misuse or unauthorized alteration. We will make reasonable efforts to protect personal information stored on the website's servers from unauthorized access using commercially available computer security products (for example, firewalls), as well as carefully developed security procedures and practices. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about security on our website, you can contact our Privacy Office at info@goodlooking.com or the address listed below.

Seals, Buttons and Content from Other Companies

Our website may include seals, buttons and content links to other companies (for example, Facebook, LinkedIn, Twitter, YouTube, and Instagram). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. When you use a link to go from www.goodlooking.com to another website, our Privacy Notice is no longer in effect. We encourage you to read the privacy notice of each website you visit.

Changes to this Privacy Notice

We may periodically update this Privacy Notice to describe new website features, products or services we offer and how it may affect our use of information about you and your controls. We will not apply changes to this Privacy Notice retroactively to personal information we have previously collected.

Since we may change this Privacy Notice, we recommend that you check the current version available from time to time. If we make changes to this notice, we will update the “Effective Date” at the beginning of this notice.

Contact Information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please email us at info@goodlooking.com.

You may also write to us at:

GoodLooking

ATTN: Privacy Officer

10300 Metric Blvd #300

Austin, Texas 78758

USA


Cookie Notice

Effective Date: January 10, 2018

We use cookies and similar tracking technologies on www.goodlooking.com

What are Cookies?

Cookies are small text files that are created when you visit a website and are stored on your device, such as a computer or a smart phone. We use cookies to enhance your user experience by remembering your login and account preference when you visit www.goodlooking.com. We also use cookies to collect information about how many users visited the website, what pages accessed, and other browsing history in order to improve the website functionality. In addition, we may use cookies to deliver personalized advertisements.

Your Consent

By using our website, you agree that we can place cookies and similar tracking technologies on your device. You have the ability to manage your cookies and similar tracking technologies preference. For more information on how to administer your preference, please see “How to Manage Your Cookies” section below.

Types of Cookies We Use

We use various types of cookies on our website.

First-Party and Third-Party Cookies

First-party cookies are cookies that are issued from the www.goodlooking.com domain. Third-party cookies belong to and are managed by other parties, such as, GoodLooking business partners or service providers. We use both first-party and third-party cookies on our website.

Session Cookies

These are temporary cookies that are used to remember you during the course of your visit to the website, for example your login, account preference or shopping cart selection. We use session cookies to enable your moves from one page to another within the website while remembering information you entered. Session cookies expire when you close your web browser.

Persistent Cookies

These cookies are used to remember you within the website and remain on your device even after you close your browser or restart your computer. We use persistent cookies on our website to remember you and your settings when you return to the website. Besides authentication, we also use these cookies to collect website traffic information for interpreting users’ visit patterns, so that we can improve our website functionality. In addition, by using persistent cookies, we collect and use personal information about you for targeted online advertising.

Advertising Cookies

We partner with third parties to manage our advertising on other external websites. Our third party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising, click here (or if located in the European Union, click here).

Examples of Cookies We Use

Below are a few examples of cookies that we use.

Google Analytics

We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click here.

Google Analytics for Remarketing

We may also use Google Analytics cookies to advertise online and make advertisements more relevant to you (“Remarketing”). The Remarketing cookies will be used by Google to make our advertising practices more relevant, improve marketing reports and show our ads on websites other than www.goodlooking.com and based on your past visits to our website. We may share this personal information with other third parties.

Remarketing cookies will expire 90 days from the time that the cookie is set or updated (whichever is later). To-opt out of Remarketing or to control your advertising preferences, click here.

Marketo

We use Marketo cookies to analyze website traffic as well as online form data collection. We do not share this personal information with other third parties. To learn more about Marketo privacy practices, click here.

SessionCam

SessionCam is a third-party cookie we use for online customer satisfaction data. We do not share this data with other third parties. To learn more about SessionCam privacy practices, click here.

Pardot

Pardot cookies are third-party cookies we use on our website to remember user preferences. Pardot cookies do not store personal information except for a unique identifier. To learn more about Pardot privacy practices, click here.

DoubleClick

DoubleClick cookies are third-party cookies we use on our website to make our advertising practices more relevant. We do not share this information with other third parties. DoubleClick cookies do not store personal information except a unique identifier that is used to identify an ad campaign to which a user was exposed previously. To learn more about DoubleClick privacy practices, click here. To opt out of DoubleClick or to control your advertising preferences, click here.

BrightCove

BrightCove cookies are third-party cookies we use to deliver videos posted on our website to a user’s device. This cookie improves initial rendition selection by detecting the initial bandwidth of a viewer’s device. BrightCove cookies do not store personal information. To learn more about BrightCove privacy practices, click here.

Twitter

Twitter cookies are third-party cookies we use on our website to share messages you tweet on our blog. We do not collect any personal information from this cookie. To learn more about Twitter privacy practices, click here.

Other Tracking Technologies Used

We may use other tracking technologies to collect and store personal information about your visit to our website. They may include:

  • Server Logs – used to track the website traffic (i.e. number of website visitors, number of visitor per page, IP address, etc.). We may use this information to analyze the website traffic in order to improve our business and user experience.

  • Web Beacons – used to collect aggregate information (i.e. loading errors, most visited website pages, etc.). We may use web beacons to help display website content that is relevant to you and generate website traffic statistics to enhance our website.

  • HTML5 Storage – HTML5 storage, or local storage, are a collection of cookie-like information that may be placed on your hard drive by a website through your browser. They collect information that your browser may store on your device to improve your user experience and website functionality. Please consult your browser’s Help menu to learn more about its use of and options regarding HTML5 storage.

Embedded Content and Features

Our website embeds content and features from third-party websites. We do not control these third-party websites and associated cookies. We encourage you to read the privacy notices of these sites to understand their privacy practices and your options.

Facebook – https://www.facebook.com/about/privacy/

Google – http://www.google.com/intl/en/policies/privacy/

LinkedIn – http://www.linkedin.com/legal/privacy-policy

Twitter – https://twitter.com/privacy

Instagram- https://help.instagram.com/155833707900388

YouTube – http://www.google.com/intl/en/policies/privacy/

How We Respond to “Do Not Track” Signals

Our website does not respond to web browser “Do No Track” signals.

How to Manage Your Cookies

Each browser has different ways to manage cookies. Look at your browser’s Help menu to learn the best way to modify how your browser stores cookies. For more information on how to control or delete cookies, we recommend you visit www.aboutcookies.org  for additional guidance. Please note that some features on our website may be impaired if you block all cookies for our website.